This policy applies to fees paid for consultation sessions with GridFabric Family Finance Co., Ltd. It is written to be read alongside the terms page. The durations below are standard market-consistent periods; if a specific session is confirmed on different terms, the confirmation email states them.

1. When a refund is available

A paid session fee is refundable in full when you cancel more than 24 hours before the confirmed start time. Within 24 hours, the refund depends on the situation described below.

2. Timeframe to request a refund

More than 24 hours before the session: full refund, no questions.
Between 24 and 4 hours before the session: 50% refund. The remainder covers the held slot and the prepared worksheet.
Less than 4 hours before the session, or a no-show: no refund, because the slot has already been held and the preparation is complete.

3. Full and partial conditions

A full refund is issued when the cancellation reaches us more than 24 hours before the start time, or when we cancel the session on our side for any reason. A partial refund of 50% is issued for cancellations between 24 and 4 hours before the start. No refund is issued for cancellations inside 4 hours or for no-shows.

4. Non-refundable items

The pre-session worksheet and any written plan already delivered are not refundable, because they are the prepared work for the session. Where a written plan has already been sent and you then cancel a follow-up session, the follow-up fee is handled per the timeframes above, but the delivered plan is not refunded.

5. How to request a refund

To request a refund, respond to the confirmation email or contact the office directly with the session date and the name the booking was made under.

Email: info@gridfabric-system.digital
Phone: +82 2-539-7264

We will confirm receipt within one business day.

6. Processing time

Approved refunds are issued within 7 business days of confirmation. Refunds are returned to the original payment method where possible; where that is not available, an alternative is arranged with you by email.

7. Cancellation and rescheduling

Rescheduling to another time is free of charge when requested more than 24 hours before the start. To reschedule, use the contact details above. A rescheduled session is treated as a new booking for refund purposes.

8. Deposits

Where a deposit is taken to hold a slot, the deposit follows the same timeframes as the session fee: full if cancelled more than 24 hours ahead, 50% between 24 and 4 hours, none inside 4 hours.

9. No-shows

A no-show — meaning you do not attend the confirmed session and do not cancel before the start — is treated as a cancellation inside 4 hours. No refund is issued, and the slot is released.

10. Work already started

If a session has begun and is stopped partway through, the fee is not refundable for the portion already delivered. Where the stoppage is on our side, the unused portion is refunded or a make-up slot is offered, at your choice.

11. Exceptions

The only exception to the timeframes above is a documented medical or family emergency. In that case, contact the office as soon as you are able; we will offer a reschedule or a refund at our discretion based on the situation.

12. Contact

For any refund question, contact the office directly. The full business information is on the terms page and in the site footer.